REFUND POLICY

1. Our Commitment

PodLab LV is committed to delivering high-quality, custom work for every client. We invest significant time, expertise, and resources into every Lab engagement — from strategy and research to production and delivery. Because our services are custom-built for each client, our refund policy reflects the nature of bespoke creative work.

2. How Our Services Work

Every PodLab engagement follows a structured process:

• Discovery & Strategy: We research your business, audience, and goals before any creative work begins
• Production: Custom deliverables are created specifically for your business
• Review & Revisions: You review the work and request revisions within the agreed scope
• Delivery: Final deliverables are handed off with full documentation

This means that once work begins, significant resources have already been committed to your project.

3. Refund Policy by Service

AssetsLab ($1,500)

Full payment is due before work begins. Once the discovery process has started (intake form completed and strategy session scheduled), no refund is available. If you cancel before any work begins, a full refund will be issued.

BrandLab ($3,500)

A 50% deposit is required to begin. The deposit is non-refundable once the creative brief has been completed. The remaining balance is due upon delivery. If you cancel before any design work begins, the deposit will be refunded.

SiteLab ($3,500)

A 50% deposit is required to begin. The deposit is non-refundable once development has started (wireframes approved or coding has begun). The remaining balance is due upon launch. If you cancel before any development work begins, the deposit will be refunded.

VideoSalesLab ($10,000)

Payment is structured per your client agreement (typically 50% deposit, 50% upon delivery). The deposit is non-refundable once pre-production has begun (scripting, scheduling, or studio preparation). No refunds are issued after the filming session has taken place.

ExpansionLab ($5,000/month)

Billed monthly. Cancellation requires 30 days written notice. No refunds are issued for the current billing period. If you cancel mid-month, service continues through the end of that billing cycle. There are no refunds for previous months of service.

4. Satisfaction Guarantee

We stand behind our work. Every Lab engagement includes revisions within the agreed scope:

• AssetsLab: 1 round of revisions on all deliverables
• BrandLab: 2 rounds of revisions on logo and brand identity
• SiteLab: 2 rounds of revisions on design and content
• VideoSalesLab: 2 rounds of editing revisions per video
• ExpansionLab: Ongoing revisions as part of monthly retainer

If you're not satisfied with the work, we'll work with you through the revision process to get it right. Additional revisions beyond the agreed scope may incur additional fees, which will be communicated and approved before work proceeds.

5. When Refunds Are Not Available

Refunds are not available in the following situations:

• Work has already been completed and delivered
• You have approved deliverables and then changed your mind
• You failed to provide required materials, feedback, or approvals within agreed timelines, causing project delays
• Your business circumstances changed after work began (e.g., you decided to go in a different direction)
• You are dissatisfied with results that are outside PodLab's control (e.g., market conditions, your team's implementation)

6. Cancellation Process

To cancel a service or request a refund:

1. Email [email protected] with your cancellation request
2. Include your name, the service you're canceling, and the reason for cancellation
3. We will review your request and respond within 5 business days
4. If a refund is approved, it will be processed to your original payment method via Whop within 10 business days

7. Disputes

If you believe you are owed a refund and we disagree, we encourage you to reach out directly so we can resolve the issue. We are committed to fair outcomes. If we cannot resolve the dispute informally, the dispute resolution terms in our Terms of Service apply (governing law: State of Nevada; venue: Clark County, Nevada).

8. Payment Processing

All payments and refunds are processed through Whop. Refund timing depends on your bank or credit card provider — typically 5–10 business days after we initiate the refund. PodLab is not responsible for delays caused by your financial institution.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. The refund terms in your signed client agreement take precedence over this general policy.

10. Contact

Questions about refunds or billing? Contact us:

PodLab LV
Las Vegas, Nevada
[email protected]
podlablv.com